Effective Date: [5-1-2025]
Sacred Roots Private Limited (“we,” “our,” or “us”) is committed to providing high-quality ayurvedic hair care and skin care products. We aim for complete customer satisfaction and have outlined our Refund and Return Policy below.
1. Eligibility for Returns
We accept returns for unopened, unused, and undamaged products within 20 Days days of delivery. To be eligible for a return:
- The product must be in its original packaging.
- Proof of purchase (invoice or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products purchased on clearance or during special promotions
- Customized or personalized products
3. Return Process
a. Initiating a Return
To initiate a return, please contact our customer support team at:
- Email: connect@sacredroots.com
- Phone: +91 9686390833
Provide your order details and the reason for the return. Our team will guide you through the return process.
b. Shipping Returns
Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival. We recommend using a trackable shipping method to ensure safe delivery.
4. Refund Policy
a. Eligibility for Refunds
Refunds will be issued for:
- Returned items that meet the eligibility criteria
- Orders canceled before shipment
b. Refund Process
Once we receive and inspect the returned product, we will process your refund. Refunds will be credited to the original payment method within [Insert Timeframe] days.
c. Non-Refundable Items
Shipping fees and return shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
5. Exchanges
We currently do not offer direct exchanges. If you wish to replace a product, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If your product arrives damaged or defective:
- Notify us within20 days of receiving the product.
- Provide photographs of the damaged or defective item along with your order details.
- We will arrange a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us:
Sacred Roots Private Limited Email: connect@sacredroots.com Phone: 9686390833 Address: Green Market, Po Mothabari, Malda District, West Bengal, Pin: 732207
We value your trust and strive to ensure a hassle-free shopping experience.