Effective Date: [Insert Date]
Sacred Roots Private Limited (“we,” “our,” or “us”) is dedicated to delivering your orders promptly and reliably. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of our ayurvedic hair care and skin care products.
1. Shipping Locations
We currently ship to India. If your location is not within our shipping zones, please contact our customer support team at [Insert Email Address] for assistance.
2. Processing Time
Orders are typically processed within 9-15 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping Delivered between 8-14 Days , Free shipping for a purchase of INR 1000 and above.
INR 100 Shipping charge for a purchase of INR 999 and Below.
Shipping costs are calculated at checkout based on your location and selected shipping method.
4. Delivery Timeframes
Delivery times vary depending on the shipping method and destination. Estimated delivery times are as follows:
- Inside India: 8 – 14 Days
Please note that delivery times are estimates and may be affected by external factors such as weather, customs delays, or courier service disruptions.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor your shipment’s progress.
6. Failed Deliveries and Re-Shipping
a. Incorrect Address
If a delivery fails due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipping.
b. Unclaimed Packages
Unclaimed packages returned to us will be subject to re-shipping fees if the customer requests a redelivery.
7. Damaged or Missing Items
a. Damaged Items
If your order arrives damaged, please contact us within [Insert Timeframe] of receiving the package. Provide photographs of the damaged item(s) and packaging for resolution.
b. Missing Items
If any items are missing from your order, notify us within [Insert Timeframe]. We will investigate and resolve the issue promptly.
8. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Please check your country’s import policies before placing an order.
9. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us:
Sacred Roots Private Limited Email: connect@sacredroots.com Phone: 9686390833 Address: Green Market, Po Mothabari, Malda District, West Bengal, Pin: 732207
We value your trust and strive to ensure a hassle-free shopping experience.